Customer service

Customer Service is our flagship. A group of highly experienced and professional collaborators who will help you find the solution you are looking for and solve the most common problems, before and after the purchase.

VELUX installer providing support to home-owner

Frequently asked questions

Use our Support section to get answers to our frequently asked questions.

Go to support

VELUX ACTIVE Support

Browse through our collection of frequently asked questions regarding VELUX ACTIVE.

Go to VELUX ACTIVE Support

VELUX Touch support

Browse through frequently asked questions regarding VELUX Touch.

Go to VELUX Touch support

myVELUX

Register with myVELUX and enjoy the benefits: Save and share projects, see the status of your enquiries, direct contact with installers and VELUX.

Raise your return

Enter the details from the data plate on your VELUX roof window to register your guarantee.

Complete registration

Tips on use and maintenance

Extend the lifetime of your VELUX roof window by maintaining it.

Get tips and tricks

Spare parts for windows and accessories

Replacing a component can make your product look as good as new. Order your spare part now.

Go to the spare parts section

VELUX Guarantee

Our commitment to you does not end once your roof window has been installed.

Read about our product guarantee

CE/UK CA marking

Find the Declarations of Performance (DoP) for your specific VELUX product.

Product Compliance

Find your compliance documentation for VELUX products: Environmental Product Declarations (EPD), CE marking, Safety Data Sheets (SDS), biocide and battery information.

Need help?

Get in touch with us

Talk to the right professionals

Feeling inspired, but not sure where to begin? Explore our design and installation services that can help you get started.

Get started

If you would like to know more about VELUX products and services contact us here.

After sales service

Request assistance with a product installation or an existing product. PLEASE NOTE: Our technical support / service request form is currently not available due to an upgrade of our IT system. The service will be resumed on January 2nd, 2025. For urgent cases, please contact us by email at technical@velux.co.uk.

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