VELUX Advisory Service
Start here
We offer personalised advice, a free design proposal of your space including the ideal roof window solution, and help with installation.
VELUX Support
How can we help you?
Featured self-help guides
Find self-help guides for the most common product issues.
What should I do when I have condensation on my window?
What should I do when my windows appear to be leaking?
Important product safety warning & replacement information for CVU flat roof window
Important product safety warning & replacement information for VELUX sloped roof window
Browse by products
Find support information on VELUX products - from installation instructions and guides, operation and maintenance tips, to troubleshooting and repair advice.
Get support by topic
Find support information on product return, window registration, maintenance, and much more.
CE/UK CA markingFind the Declarations of Performance (DoP) for your specific VELUX product.
VELUX support on YouTube
Check out our official YouTube channel for product installation and support.
Learn about our services related to product configuration and installation
Get installation and replacement service
Learn more
VELUX Installation Service offers you a simple and seamless installation with no surprises.
Find a VELUX Certified Installer
Find installer
Looking for an installer to help you? Reach out directly to our certified installers for VELUX roof windows and accessories.
Roof window configurator
Configure your solution
Configure your roof window solution including price and request a quote directly from a VELUX Certified Installer.
Couldn't find what you were looking for?
Need further assistance?
If you are not sure how to proceed or can’t find what you are looking for, our customer service team are ready to assist you.