VELUX Support

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Featured self-help guides
Find self-help guides for the most common product issues.
What should I do when I have condensation on my window?
What should I do when my windows appear to be leaking?
Important product safety warning & replacement information for VELUX sloped roof window
Important product safety warning & replacement information for CVU flat roof window
Browse by products
Find support information on VELUX products - from installation instructions and guides, operation and maintenance tips, to troubleshooting and repair advice.
Get support by topic
Find support information on product return, window registration, maintenance, and much more.
Products and pricesSee our products and information regarding price.
Buy accessoriesFind and order accessories for your VELUX product.
Product returnRegister a return for your VELUX product.
Window registration Register your VELUX roof windows.
After sales serviceRequest assistance on an existing product, including troubleshooting.
Use and maintenanceTips on use and maintenance of your VELUX product.
CE/UK CA markingFind the Declarations of Performance (DoP) for your specific VELUX product.
Product complianceFind compliance documentation for VELUX products.
CVU product warningInformation on safety issue with CVU flat roof window.
Pane product warningInformation on safety issue with spontaneous glass breakage.
VELUX guaranteeRead about our product guarantee.

VELUX support on YouTube

Check out our official YouTube channel for product installation and support.
Visit VELUX support on YouTube
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Learn about our services related to product configuration and installation
VELUX Advisory Service
More information
We offer personalised advice, a free design proposal of your space including the ideal roof window solution, and help with installation.
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Get installation and replacement service
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VELUX Installation Service offers you a simple and seamless installation with no surprises.

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Find a VELUX Certified Installer
More information

Looking for an installer to help you? Reach out directly to our certified installers for VELUX roof windows and accessories.

Find installer
Roof window configurator
More information

Configure your roof window solution including price and request a quote directly from a VELUX Certified Installer.

Configure your solution
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If you are not sure how to proceed or can’t find what you are looking for, our customer service team are ready to assist you.
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